Frequently Asked Questions
- If you forgot your username, click here to enter the e-mail address associated with your User account. Your username will be e-mailed to the e-mail address on file.
Counter Culture's mission is to source, roast, and deliver the most exquisite, freshest coffee in the world. We have—and always will—roast to orde. From all of us, thank you for your support and passion for exceptional coffee. We love to hear from our customers, so please don't hesitate to send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at (888) 238-5282.
Our headquarters and training centers do not function as retail locations. Thanks!
General Order Information
- All coffees are shipped in 12 oz. one-way valve bags for freshness, unless otherwise noted.
- All orders received by midnight will be shipped the following business day. All orders received Friday-Sunday will be shipped the following Monday.
- We cannot guarantee order scheduling.
- All coffee ships within one day of roasting.
- We ship only whole bean coffees, because we believe great coffees are at their best within 30 minutes of grinding.
- We currently accept Visa, Mastercard, American Express, and Discover.
- Because of the validation requirements of our site, some internationally issued credit and bank cards may not be accepted. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need additional information or help resolving a payment issue.
Shipping
- Our $5 Flat Rate Shipping offer is valid for UPS Ground or USPS Priority Mail at our discretion and does not apply to expedited shipping options. This offer is not available for orders outside of the contiguous 48 states. Thank you for your understanding with regard to these limitations. Please check your shipping information for errors if your order is eligible for this low flat rate shipping offer and this option is unavailable during checkout.
- View a map of estimated UPS Ground order shipping time in transit.
Account Details
- When I try to update my Account Details, the site indicates that my email address is already in use and won't let me make changes.
- When I try to create a new registration, the site indicates that my username is already in use.
We updated our website in August 2009. The old version of the site allowed multiple registrations while the newer version does not. We searched the database to remove duplicate entries, but some may remain. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will correct this issue as soon as possible.
The website requires a unique username to register. If you are trying to create a duplicate registration using an existing username, click here to enter the e-mail address associated with your User account. Your password will be e-mailed to the e-mail address on file. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need additional information or help resolving an Account issue.
Please check back as we add continue to information about our website. If you have a question that is not in this section, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or check out Contact Us page for more information.
