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Customer support team manager Brian Ludviksen loves tinkering – be it with four different extraction methods in an afternoon, or making Tim the Tool Man Taylor-style improvements to brewing equipment. Before managing the support department, he was Counter Culture’s technical services manager, and he is also one of the charter members of the La Marzocco street team, which has gone to great lengths to strengthen relations and communications between the barista and equipment-manufacturing sectors of specialty coffee. The result of some of those cross-over conversations – the La Marzocco Strada – is a particular point of pride for Brian.
Though he has a deathly fear of both flying and heights, Brian managed to overcome both while attending Space Camp – possibly aided by not only a deep love of all things Star Wars but also the healing power of astronaut ice cream. He lives in Durham with his wife (and Counter Culture alumna) Cindy, a dog named Rocky, and a cat named Boo.