Our 2010 Sustainability Report Card
Since 2007, we have published an annual scorecard charting our progress toward social, environmental, and fiscal sustainability goals. Our business spans continents, cultures, and communities, and the data we measure reflects the breadth of our efforts across these divides: from investment in coffee-producing communities to the environmental impact of our roasting facility in Durham, NC.
When we created the scorecard, we selected metrics that would be meaningful and challenging over the course of many years, and, as we have continued to learn, adjust our energy and our categories to reflect improved sustainability strategies.
This year's scorecard includes new paper and energy use reduction goals while updating our progress on the five-year goals we set in 2009 as part of our CUPS initiative, which include measures of employee, producer, and customer satisfaction, as well as our company's footprint through the miles driven by our employees.
We love to share our thoughts about sustainability and believe in the benefits of collaboration, so please, share your feedback, questions, and ideas with us anytime!