A few weeks ago, I read an article about the purported end of the farm-to-table movement in the restaurant industry. According to the author, farm-to-table has been taken too far and restaurant-goers want to go back to ordering off of a menu without being “berated” by an extensive explanation of where their food is from. The article argued that consumers in this situation still care whether their food is sustainable, but they want to be able trust that the restaurant is sourcing it sustainably without hearing about any of their actual sourcing practices.
Setting aside my doubts as to how the article’s author reached his “the farm-to-table trend is over” conclusion, I was pretty rankled by his assertion that people are still supposed to care where their food comes from, just not enough to ask that the restaurant tell them. How is a consumer supposed to develop trust in the restaurant’s sourcing practices without any information on which to base this decision? For me, the only two possible outcomes in this scenario are that the restaurant gives me access to information about how they source their food or I decide that I don’t care if my food is sustainably grown for that particular meal. Don’t get me wrong, I’ve made choice number two plenty of times, but I’d prefer choice number one for both my food and my coffee.
My job would be much easier if I could just say “trust us, our coffee is sustainable.”
At Counter Culture, however, we want to make it as easy as possible to make choice number one and I think that means giving consumers as much information about the coffee as we can. We’ve experimented with a few different ways of sharing this information over the years, so I’d like to talk a little about where you can find it now and what we’re planning for the future.
Last week, we published our 2014 Annual Report, which gives a snapshot into Counter Culture as a whole. The information in the report isn’t meant to be comprehensive or detailed, but as a way to get an idea of the big picture. We’ve also published a few reports, under different titles over the years, to supplement the annual report, including the Sustainability, Direct Trade, and Transparency Reports. The change of nomenclature has been a bit confusing but the general information has stayed the same—trying to describe where and who we buy coffee from and the nature of those relationships. The level of detail included in these reports has gradually increased and this trend will continue with the summer release of our 2014 Transparency Report, giving more information about more coffees than we ever have before. With the publication of the 2015 Transparency Report, we hope to provide information on every single coffee we bought in 2015. Although this arguably covers the coffee we buy, I’m still thinking through how to best convey information about Counter Culture’s internal practices. I’ll be publishing our 2014 carbon footprint results in the next few weeks and I hope I can gradually add more metrics to this report for a more comprehensive look at our internal sustainability.
I love making graphs more than most, but I’ll admit that it’s challenging to convey all of this information in a digestible format. I’ll share the way I see these reports playing a role using the example of a new seasonal blend we released on Friday: Line Drawing. Line Drawing is so named because it blends coffees from two countries, Colombia and Kenya, where farmers have traditionally relied on chemical fertilizer inputs for coffee farming. In the case of the two coffees used for this blend, however, the communities are making big strides to produce and use more organic inputs—a great example of movement along the sustainability continuum. If we draw lines in the sand like defining sustainability through organic certification only, we’re creating a false dichotomy that doesn’t support these incremental successes. I hope folks see Line Drawing on our offering list and go to the product page to read about the coffee in more detail. I hope they then ask themselves why they should trust Counter Culture on how sustainable this coffee is, leading them to dig into our Annual Report, Transparency Report, Carbon Footprint Report, etc. to decide for themselves whether that trust is justified.