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Subscription Order FAQ

 

1) What is Coffee Subscription?
A Coffee Subscription is the most convenient way to enjoy freshly-roasted Counter Culture Coffee. We automatically send you a fresh batch of your favorite coffee based upon your chosen frequency. The program is easy to use and customizable, and you can make changes online whenever you need. Just tell us how often you want your coffee, and we'll take it from there. Each subscription order receives 10% off and low-cost Flat Rate Shipping of $3.

You always have complete control over your Coffee Subscription orders, and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscriptions’ located within the My Account section of counterculturecoffee.com. Changes and cancellations can be made any time before the next scheduled shipment date.

Please note, recurring subscriptions are not able to be shipped to Canada at this time. We apologize for any inconvenience.


2) How do I create a Coffee Subscription?
Making a Coffee Subscription is easy; it can be done while browsing on a subscription-eligible product’s page, on the Subscriptions category page, or while reviewing items in the shopping cart. To subscribe, simply select the Coffee Subscription option for your desired subscription-eligible coffee, your desired quantity of bags per shipment, and select your preferred shipment frequency, then check out as normal.


3) What will happen after I create a Coffee Subscription?
After you join the Counter Culture Coffee Subscription service, you will receive an email confirming your subscription. This email will include a link to access 'My Counter Culture Coffee Subscriptions' where you can manage your future orders, Coffee Subscription items, and Coffee Subscription account information.

We will place your Coffee Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each Coffee Subscription order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your Coffee Subscription account, such as cancellation of your subscription or confirmation when an order is placed successfully.


4) How do I make changes to my Coffee Subscription deliveries?
Once you’ve subscribed, a Coffee Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting 'My Subscriptions' located in ‘My Account’ section of counterculturecoffee.com. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date: To change your next order date, please visit the ‘My Next Order’ tab under ‘My Subscriptions’
and click the "Change" link near the next order date. A calendar will appear allowing you to select a new date for your order. This will change the order date for the entire order. If a Coffee Subscription order contains multiple items, and you would only like to change the order date of a single item, please visit the ‘My Subscriptions' > ‘My Subscription Items’ tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the pop-up calendar.
Skip a delivery: To skip a Coffee Subscription order, please visit the ‘My Next Order’ tab under 'My
Subscriptions’ and click the "Skip" link near the next order date to skip the entire order.
Change shipment frequency: To modify the delivery frequency for a Coffee Subscription item, please visit the
‘My Subscriptions' tab. On this tab, the current delivery frequency is displayed next to each Coffee Subscription item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Coffee Subscription item you would like to modify and select your next desired frequency from the pull down menu.
Cancel subscription: To cancel a Coffee Subscription item, please login into your account, visit the 'My Subscriptions'
tab, and the 'My Subscription Items' tab. Click 'More Changes' for the item you wish to cancel, and then click 'Deactivate.' Once you’ve chosen ‘Deactivate,’ your subscription for that item will be cancelled and no future orders will be placed. You will also receive an email notification confirming this change.

Please allow up to 24 hours for any modifications or cancellations to be processed.


5) How do I make changes to my Coffee Subscription account information?
To review or modify your Coffee Subscription account information, please visit ‘Manage Subscriptions’ located in the My Account section of counterculturecoffee.com. You can change your shipping address, billing address, or payment information for an individual order or at the subscription item level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.

To make updates to account information at the individual order level, please visit the ‘My Next Order’ tab. On this tab, respective Coffee Subscription account information is included below each order summary in the ‘Account Information for this Order’ section. You will have the option for changes to be applied to the individual order or for all future orders.

To change shipping address for all future orders, please click the "Change" link next to current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address.

To change billing address and/or credit card information, please see below. Once the info is updated, you will be given the choice to apply these changes to all future orders or just the upcoming order.


 
To change billing address and payment information, access your Counter Culture account and click on the "My Subscriptions" tab to the left.
 
Change Payment Step 2


Next, click on the "Change" link in the "Payment Info" section.
 
Change Payment Step 3


Then click the plus sign to the right of the address.
 
Change Payment Step 4


To change your card information click the second plus sign on the right hand side. If the billing address also needs to be updated, click the plus sign by the left-hand box and fill out the form.
 
Change Payment Step 5


Finally, input the new card or billing address information and click "OK".
 
Change Payment Step 6


6) What is the difference between the ‘My Next Order’ and ‘My Subscription Items' tabs?
The ‘My Next Order’ tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Coffee Subscriptions if the items have the same order date, shipping address, billing address, and payment information.

The ‘My Subscription Items’ tab displays individual Coffee Subscription items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address, and payment information. Individual Coffee Subscriptions items can all have different account information or you can make the account information the same for all Coffee Subscriptions items you receive.

If you have any other questions, please call (888) 238-5282 x2, (919) 361-5282 x2, or email retail@counterculturecoffee.com.
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