Tech Service Request Form Store Name/Location Onsite Contact Name Street Address City State Zip Phone Email Region / Nearest CCC Training Center Select Region Asheville Atlanta Boston Charleston Chicago Dallas Durham Los Angeles Miami New York San Francisco Seattle Washington DC State of Equipment Machine Completely Down (Unable to Produce Beverages) Machine Operational with Issue(s) Preferred Service Window Morning Service (Tech arrives between 8am-12pm) Afternoon Service (Tech arrives between 12pm-4pm) As Soon As Possible Type of Equipment Espresso Machine Espresso Grinder Batch/Filter Coffee Grinder Batch/Filter Coffee Brewer Hot Water Dispenser General PM Check all that apply: There is an issue with the steam function of the machine. There is an issue with the espresso brewing function of the machine. There is water leaking out of the machine. There is an electrical issue with machine. The machine is making abnormal sounds, not heard before. Other What best describes the operating status: No coffee is coming out, but the motor runs (makes sound). No coffee comes out and the unit makes NO sound whatsoever. The unit is not turning on, the display is off. The grinder works but the espresso is coming out very fast (less than 15 sec). The grinder works but the espresso is coming out very slowly (more than 45 sec). Other Check all that apply: No coffee is coming out, but the motor runs (makes sound). No coffee comes out and the unit makes NO sound whatsoever. The unit is not turning on, the display is off. Other Check all that apply : I’m seeing an error code (please note the error code in section below) Brewing stops mid cycle. Brewing only produces half the volume. Brewing overflows the urn. There is water leaking out of the machine. There is an electrical issue with machine. (not turning on) Other Error Code: Check those that apply: I’m seeing an error code (please note the error code in section below) There is water leaking out of the machine. There is an electrical issue with machine. (not turning on) Unit is dispensing cold water Other Code: Please add any additional details that can assist in preliminary diagnosis: Upload any pictures or short video that can help us understand the issue: Additional File: Additional File: Submit
