Frequently Asked Questions

: Our roasting facility operates Monday through Friday, excluding select holidays. Most orders are processed and shipped within one to two business days. Each coffee order is freshly roasted and shipped the same day. Please note that our roasting facility is closed on Saturdays and Sundays. In the event of inclement weather, delays may occur.
: We can’t adjust or cancel an order after it has been placed.
Please triple-check your address, order, quantity, and billing details.
That said, if there is an issue, please contact our Customer Experience team at retail@counterculturecoffee.com as soon as possible, and we will help to resolve the issue.
: Our apologies, we cannot offer order scheduling for standard orders.
However, if you’re interested in scheduling future coffee orders on a recurring basis, we recommend checking out our Ongoing Subscriptions offering. Our Ongoing subscription gives the flexibility to schedule orders to any date in the future after the first order is processed.
: Year-Round coffees – can be both blends or single-origins that are available on our menu all year round. Year-rounds are possible because we rotate the individual coffee components throughout the year, always using coffees that have been freshly harvested. Our pursuit with this offering is to provide a consistent flavor profile through each season, while the individual coffee components change.
Single-Origin coffees– are coffees that are sourced from a specific place. They are from all over the globe and are seasonally featured on our website. They are geographically from a particular site, such as a single farm, washing station, community, or co-op.
Limited-Release and Quarterly-Release coffees might be either blends or Single-Origins that are temporarily available. On some occasions, these coffees will return annually, but they are often one-time offerings.
Decaf– If you’re a decaf drinker, you’ve come to the right place; please check out our year-round Slow Motion Decaf found here. We also often have delicious Single-Origin decaf coffees available seasonally.
Single-Serve- is our portable coffee product. It is made using freshly-ground coffee packaged into a biodegradable individual serving size pouch and then sealed in an oxygen-free packet to maximize freshness.
: Almost all of our coffees would be considered light or medium roast, except for Forty Six, Big Trouble, Gradient, and Slow Motion.
Every product page has a section devoted to the roast level that shows the Agtron number for each coffee.
The Agtron reflectometer bounces ultraviolet light off a sample of coffee and back to a sensor to analyze the color of ground or whole bean coffee, then outputs a number representing the degree of roast. The lower the number, the darker the roast. For example, our darkest roasts have an Agtron score of 48, medium roasts between 58–65, and light roasts anywhere above 70.
: We ship whole bean coffees because it helps maintain freshness, and we believe great coffees are at their best when brewed within 30 minutes of grinding. Also, we want the grind size to fit your brew method and flavor preference perfectly, and once you grind, there’s no going back.
Our only ground product is Single-Serve.
Please note, there are many great price-sensitive home grinders on the market; if you’re looking for a recommendation, please contact our CX team at retail@counterculturecoffee.com or visit our friends at Baratza.
: Yes! You can find digital gift cards here: https://counterculturecoffee.com/products/counter-culture-gift-card
: We offer both organic and conventional offerings. For clarity on where to find organic only products, please check out our Organic menu items.
: Yes! All coffee shipped from both roasting facilities is Kosher-certified by KSA.
: Yes! Our coffee is naturally nut-free and gluten-free, and we do not process any other food products in our roasting facilities.
: We do not currently carry certified bird-friendly offerings, but many of the coffees we offer are grown in diverse shade habitats.
Fun fact, Fred Houk, our co-founder, was a bird-enthusiast, and CCC offered one of the first bird-friendly coffees on the market back in 1997— Sanctuary. This coffee and programming paved the way for our sustainability department. While we still appreciate Bird-Friendly efforts, we have shifted our sustainability focus from certification-centered to transparency-centered. For more info on our farm relationships and social and environmental sustainability projects, please check out our transparency report found here: Transparency Report

: If, when trying to log into your account using the credentials you used on our old website, you are receiving an error message that says “Account does not exist” it’s likely that you will need to register your account on our new platform. This is an easy process–simply click the “Register Your Account Here” link under the “Login” button. You will then be prompted to enter your email address (be sure to use the same one we previously had on file for you) and a new password. At that point you will have full access to your account and subscription dashboard. Just to note, order history from the old website is still being migrated over. If you run into any issues with this process be sure to let us know at info@counterculturecoffee.com and we’ll be happy to assist!
: If you’re a new customer who just placed an order or started a subscription, welcome! You can create your account and access your dashboard by selecting “Register Your Account Here” on the login page. Just enter the same email address used when placing your order or starting your subscription and enter a password. If you have any issues getting the account setup, drop us a line at info@counterculturecoffee.com and we’ll be happy to help!

: Visit our subscription page here and select the coffee, frequency, quantity, then add to your cart and check out as usual.
Your first subscription order will ship out the next business day (if placed before 4:00 p.m. ET), and all the following orders will ship on your set schedule.
Please note, we can not postpone the first order, but all following orders can be adjusted through your customer subscription dashboard.
: You can either choose from our Year-Round blends or a rotating variety of roaster-curated Single-Origin coffees.
For the complete subscription coffee list, check out our subscription menu here
: While we would love to accommodate this request, it is impossible due to seasonality and coffee availability. For subscriptions, we want to guarantee in advance that the coffee is available to be fulfilled in your recurring order, and we can only provide this guarantee on our Year-Round blends.
If you’re a coffee nerd like us and looking for a variety, we recommend our Roaster curated Single-Origin Subscription.
: A gift subscription is similar to an on-going subscription but exclusively ships once a month and has a set expiration date.
You can purchase a 3-Month, 6-Month, or 12-Month plan.
This subscription is designed to be easy to share and manage. The subscription order ships out on the next business day after the purchase and the same day once a month for the subscription plan duration.
The subscription is billed per order and cannot be paid in full at the first purchase.
: The subscription orders ship out on the next business day after the purchase.
For ongoing subscriptions, the sequential orders renew on the selected cadence from the day of the first purchase.
For gift subscriptions, the orders renew once a month from the day of the first purchase.
All subscription orders auto-renew in the early hours on your selected scheduled date, and then it takes one day to process the new order to be freshly roasted and shipped the following business day.
: Your subscription order will be processed and shipped within 1-2 business days from purchase. Your delivery schedule will depend on your location and proximity to our Durham, North Carolina Coffee Roastery, and all orders ship via UPS Surepost.
: The Single-Origin subscription program is curated by our Coffee Department and provides a rotation of different Washed, and Natural processed Single-Origin coffees from all over the world. The program highlights our producer partnerships and gives subscribers a thorough sampling of our diverse and vast seasonal coffee menu.
The Single-Origin package can come in a two-bag variety pack or a single bag.
The rotation changes every two weeks on a fixed schedule. Please note, with this timeline; you may receive repeated offerings if your subscription cadence is less than every four weeks.
This type of subscription is not customizable due to coffee availability but is guided by our Coffee Department based on seasonality.
If you opt for a two-bag Single-Origin subscription, you will regularly receive an exclusive limited-time coffee.
: After you join the Counter Culture Coffee subscription program, you will receive an email confirming your subscription. This email will include a link to access ‘My Counter Culture Coffee Subscriptions’ where you can manage your future orders, coffee subscription items, and coffee subscription account information.
We will place your coffee subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped.
Before each coffee subscription order, we will send you an email reminder. You will also receive email notifications regarding other important information about your coffee subscription account, such as cancellation of your subscription or confirmation when an order is placed successfully.
: When you log in to our account and arrive at your dashboard, you should see your info, followed by your most recent subscription orders and the order details, including the date, cost, coffee, and, if it’s shipped, tracking information. If there are any errors, please get in touch with
: Log into your account and select "Your Subscriptions," take note of the active subscriptions, and select the "Edit" button on the subscription you want to update. Select the arrow to the right of the coffee. A cart will appear, allowing you to swap the product or increase or decrease the quantity.
However, we cannot change the coffee once an order is processed and shipped. For any questions on an already processed order, please don't hesitate to contact retail@counterculturecoffee.com.
: Log into your account and select “Your Subscriptions,”
take note of the active subscriptions, and
select the “Edit” button on the subscription you want to update.
Scroll down to “Next Charge Date” and select the arrow to the right.
A calendar will appear; select the date you want your order to renew.
Or scroll to “Delivery Schedule,” and you can update the frequency of your shipments.
: Log into your account and select “Your Subscriptions,”
take note of the active subscriptions, and
select the “Edit” button on the subscription you want to update.
Depending on when you signed up for a subscription, you will either 1) Scroll down to “Payment Method,” select the arrow to the right, and select the “Edit Payment Method” button. Select “Send Update Email,” and a secure link will be sent to your email on file. The link will redirect you to update the payment. Return to your subscription refresh and take note of the new card on file.
Or 2) An edit payment screen will appear, and you can update the card on file directly within the account dashboard. If you have any questions or issues with this process, reach out to us at retail@counterculturecoffee.com.
: Log into your account and select “Your Subscriptions,”
take note of the active subscriptions, and select the “Edit” button on the subscription you want to update;
scroll down to “Shipping Address” and select the arrow on the right.
From there, you can make changes and save.
If you have multiple active subscriptions, repeat this process for all that need to be updated.
: Log into your account and select “Your Subscriptions” and “Add a product.” You can choose a new coffee subscription or a one-time order from there. Ensure the shipping address and last four digits of the card are correct.
: Log into your account and select “Your Subscriptions”
Select “Add a Product.”
You can choose a new coffee subscription or a one-time order.
Once your selection is complete, please ensure the shipping address and last four digits of the card are correct.
: You can order as many different subscriptions with as many separate addresses and credit cards as you like. To update an address or credit card on any specific subscription, please visit your account dashboard's "Edit Subscription" page.
: You can update your subscription frequency and future renewal date
by logging into your account and selecting “Your Subscriptions,”
taking note of the active subscriptions, and
select the “Edit” button on the subscription you want to update,
scroll down to “Next Charge” and select the arrow on the right.
From there, you can make changes and save.
: Yes. The cancel button is available on the “Your Subscription” page at the bottom right of each active subscription.
: Free shipping is available once an order reaches $30.

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